SiriusXM subscriptions are available through many providers. The account management and cancellation steps vary by provider (who you signed up through or who bills you for your SiriusXM service).
You can check your bank/credit card statement if you don’t know which provider your service was purchased from.
SiriusXM Direct-Billed Subscriptions and Trials
To manage your SiriusXM direct-billed subscription (e.g. subscriptions purchased or trials started directly with SiriusXM either over the phone with a SiriusXM agent, on siriusxm.com or by mail) go to our Online Account Center .cancel your subscription you can either:
Visit our Contact Us page for our online chat and call center hours.
Third-Party Billed Subscriptions and Trials
If you purchased a subscription through the SXM App or another retailer and your subscription is billed through an entity other than SiriusXM, you must manage your subscriptions directly with the billing provider who you signed up with or who bills you for SiriusXM.
Apple
If you purchased through the SXM App on your iOS device, then your subscription is billed through Apple.
To upgrade your subscription, open the SiriusXM App, tap the Settings icon, then tap Manage Subscription to upgrade from the Streaming Music & Entertainment Plan to the Streaming Platinum Plan. This change will take effect immediately. Apple will give you a credit for the remaining time on your Streaming Music & Entertainment Plan and apply it to your new plan.
To change your plan from the Streaming Platinum Plan to the Streaming Music & Entertainment Plan, open the Settings app on your iOS device; then tap your name at the top of the screen and go to Subscriptions and find and select the SXM App. If you are currently subscribed to the Streaming Platinum Plan you can select the Streaming Music and Entertainment Plan. The change will take effect at the end of your current billing cycle.
For information on how to change your payment method, follow instructions on the Apple ID Payment
Android
Subscriptions purchased through the SXM App on your Android device, including Android TV, are billed through Google Play.
To upgrade your subscription plan from Streaming Music & Entertainment to Streaming Platinum, open the SXM App, tap the Settings icon, then tap Manage Subscription. This change will take effect immediately. Google Play will apply a credit for any remaining time on your Streaming Music & Entertainment Plan to your new plan.
To change your subscription plan from Streaming Platinum to Streaming Music & Entertainment, you must cancel your Streaming Platinum plan (although you may continue to stream until your subscription expires at the end of your billing cycle). Then you must purchase the Streaming Music Entertainment Plan.
For information on how to change your payment method, follow instructions on the Google Payment Method management page.
To cancel a subscription purchased on your Android device through Google Play, follow the instructions on the Cancel on Google Play page.Once cancelled, your subscription will stop at the end of the current billing cycle
Please note: If you don’t cancel sooner than 24 hours before your renewal date, your subscription might renew. Uninstalling the SXM App will not cancel your subscription.
Roku
Subscriptions purchased through the SXM App on your Roku device are billed through Roku.
To manage a subscription purchased through the SXM App on Roku, navigate to settings then to manage your subscriptions . From there, you should see options to upgrade or downgrade your subscription. If you upgrade, your new subscription plan begins right away and your new billing cycle starts when you purchase the upgrade. Roku will also apply a pro-rated credit to your upgrade payment based on the time remaining on your current plan. If you downgrade, your new subscription plan starts at the end of your current billing cycle. You will maintain your current level of access to the higher plan and start your new billing cycle after your current plan expires.
To reset streaming credentials for plans purchased through Roku, go to Siriusxm.com/forgot .
To cancel a subscription purchased on Roku, you must go to my.roku.com on your computer or mobile device (you cannot cancel within the SXM App itself). Sign in to your Roku account, if prompted, then scroll down and select manage your subscriptions. Locate the channel under active subscriptions then select cancel subscription and a cancellation reason to complete the process. For more information visit: support.roku.com/article/208756478 .
For more information on Roku’s terms and refund policies visit Roku Support at https://support.roku.com/category/202683127 .
T-Mobile
If you are a T-Mobile postpaid wireless customer and are billed by T-Mobile for your SiriusXM subscription you must cancel your service directly with T-Mobile as follows:
1. Log in to T-Mobile or the T-Mobile app using your T-Mobile ID .
2. Go to the Manage Add-Ons page:
T-Mobile.com:
i. Under the I want to box, choose Manage add-ons
ii. Select Account and then the phone number associated with your subscription.
iii. Select Manage Add-ons and deselect the SiriusXM feature.
iv. Agree to removing the feature and choose Continue.
v. On the Review your order page, select Agree & Submit.
T-Mobile App:
i. Select Account, Manage Data and Add-ons
ii. Deselect the SiriusXM feature.
iii. Agree to removing the feature and choose Continue.
iv. On the Review your order page, select Agree submit.
If you’re having trouble, T-Mobile customers can dial 611 from your handset or call 1-800-937-8997 for further assistance.
If you are a T-Mobile postpaid wireless, T-Mobile for Business, T-Mobile Home Internet (without wireless service), or Sprint customer and purchased your subscription directly with SiriusXM (i.e., SiriusXM bills you directly for your subscription), you can manage or cancel your subscription by going to the subscriptions tab in your Online Account Center or by using the online chat feature or call us at 1-888-635-8641.